Return Policy
Welcome to the Greenwood Floorings' Return Policy page. We understand that sometimes returns are necessary, and we want to make the process as easy as possible for you. Please read the following information carefully to ensure a smooth return experience.
30-Day Return Policy
At Greenwood Flooring, your satisfaction is our priority. That’s why we offer a hassle-free 30-day return policy. If you’re not fully satisfied with your purchase, simply return the item within 30 days of delivery to receive a full refund.
Return Conditions
For a return to be accepted, the item must be unused, in its original condition, and returned in the original packaging. Please be aware that specific items—such as opened cleaning kits or installed flooring—are not eligible for return.
How to Initiate a Return
To initiate a return, please contact our customer service team with your order number and reason for return. Our team will guide you through the return process and provide you with a return shipping label, if applicable.
Need to make a return?
If you need to initiate a return or have any questions about our return policy, please don't hesitate to contact our customer service team. We're here to help!